Terms of Use

These Terms govern your use of the Wafra smartphone app, its website and the related services, together referred to as the “Platform”.

The Platform is operated by Al-Faris Al-Aseel for Commercial Brokerage LLC (شركة الفارس الأصيل لأعمال الوساطة التجارية / ذ.م.م), trading as “Wafra Al-Rizq for Commercial Brokerage”, registered with the Companies Control Department at the Ministry of Industry, Trade and Supply under No. (304988), with its registered address at Jabal Al-Weibdeh, Amman — Jordan. Hereinafter “Wafra”, “we” or “us”.

Please read these Terms carefully before using the Platform. By creating an account on the Platform or by using it, you agree to these Terms and to the Privacy Policy. If you do not agree, please do not use the Platform.

The following terms, wherever they appear in these Terms, have the meanings set out against each of them:

“Platform”: the Wafra smartphone app (iOS and Android), the website, the control centre, and any digital service Wafra provides.

“User”: anyone who uses the Platform, whether a Customer or a Partner.

“Customer”: any natural person who uses the Platform to reserve and collect Wafra Bags.

“Partner”: a food establishment that offers Wafra Bags through the Platform under the Partnership Agreement.

“Partnership Agreement”: the agreement between Wafra and each Partner that governs their relationship.

“Branch”: the physical location where a Partner offers and hands over its bags.

“Wafra Bag”: a set of food left over at a Partner on a given day, offered at a reduced price.

“Order”: a confirmed reservation of a Wafra Bag at a specific Branch.

“Collection Code”: the code the Platform issues when an Order is confirmed, shown to the Partner at collection.

“Pickup Window”: the period set by a Branch for collecting Orders on a given day.

1. Wafra is a digital intermediary platform that connects Customers with Partners. It does not sell, prepare, produce or transport food, and it is not a party to the sale.

2. The Partner is the sole seller of the Wafra Bag. It sets the bag’s contents, price, quantity and Pickup Window, and it alone is responsible for the quality, safety and legality of the food and for describing it honestly.

3. The sale takes place directly between the Customer and the Partner when the bag is handed over and paid for at the Branch.

1. If you are a Partner, the Partnership Agreement governs your relationship with Wafra, including commission, daily confirmation and food safety. These Terms apply to you in whatever the Agreement does not cover, and in the event of any conflict, the Partnership Agreement prevails.

2. Partners are asked to accept the current versions of these Terms, the Privacy Policy and the Partnership Agreement through the app, and their acceptance is recorded as set out in the Partnership Agreement.

1. These Terms apply to you from your first use of the Platform.

2. Wafra may amend these Terms. Each new version is published on the website with its version number and effective date, and we will inform you of material changes through the Platform or by email a reasonable time before they take effect.

3. Continuing to use the Platform after the effective date of a new version constitutes acceptance of it. If you do not agree, you may stop using the Platform and delete your account.

4. All previous versions of these Terms remain available on the website for reference.

1. You must be at least eighteen (18) years old to create an account, or use the Platform with the consent and under the supervision of a parent or guardian.

2. You shall provide accurate information and keep it up to date. We may verify your phone number or email address with a code we send you, and you may sign in with a Google or Apple account.

3. You are responsible for keeping your sign-in details confidential and for all activity carried out through your account. Please tell us immediately if you suspect any unauthorised use.

4. You may delete your account at any time from the app or by contacting us, and we then handle your data in accordance with the Privacy Policy.

1. A Wafra Bag contains food left over at the Partner on a given day. Because the contents depend on what is left, they are a surprise and are not specified in detail in advance. The Partner discloses the general food category and the main known allergens.

2. The price of the bag is shown in the app. Under the Partnership Agreement, Partners undertake that the usual market value of a bag’s contents is at least twice its price.

3. A Branch may offer more than one type of Wafra Bag, each with its own name, price and quantity.

4. A Branch’s bags appear only on days when the Partner confirms they are available, and in the quantities it sets. Wafra does not guarantee that any bag will be available on any day.

1. You reserve a Wafra Bag through the app at a specific Branch, and you pay nothing when you reserve. The Order is confirmed when the app shows the Collection Code.

2. You collect your Order in person from the same Branch where you reserved it, within the Pickup Window, by showing the Collection Code. An Order cannot be collected at another Branch. The Partner verifies the code before handing over the bag.

3. You may cancel your Order through the app while it is awaiting collection.

4. If you do not collect your Order within the Pickup Window, the Order expires automatically, you pay nothing, and the Partner may dispose of the bag. Because a no-show deprives others of the food, Wafra may restrict reservations for accounts that repeatedly fail to collect.

5. If the Partner is unable to provide your bag after the Order is confirmed, we will inform you through the app as soon as possible, and the Order is cancelled without you paying anything, or the Partner offers you a replacement bag of the same or higher value.

1. You pay for the bag in cash, directly to the Partner, on collection, at the price shown in the app.

2. The Platform offers no electronic payment, Wafra receives no money from Customers, and the Platform never asks for your card or bank account details. If anyone asks you for them in Wafra’s name, do not respond, and tell us.

3. Prices are in Jordanian dinars and include the applicable sales tax where there is one.

4. Neither Wafra nor the Partner may ask you for any amount above the bag price shown in the app.

5. Points, levels, rewards, referral codes and discount codes are not money: they have no cash value, cannot be exchanged for money, transferred or refunded, and can be used only in the ways the app shows. Wafra may change or end them, with notice where reasonable, and cancel any obtained through misuse.

6. Using the Platform is free for Customers.

1. If the bag contains food that is unfit for consumption or past its expiry date, or its contents differ materially from the declared category, tell the Partner at collection where possible, and tell us through the app or our contact details as soon as possible, preferably within twenty-four (24) hours of collection.

2. In these cases the Partner refunds what you paid or gives you a replacement bag, in accordance with its obligations under the Partnership Agreement. Wafra follows up the complaint with the Partner, but the refund is made by the Partner, because it is the Partner who received the payment.

3. No refund is due for purely subjective reasons of taste, or where the bag is rejected after collection without a legitimate reason.

4. This does not affect your right to complain to the competent official authorities.

1. The Partner alone is responsible for the safety, quality and storage of the food and for its compliance with the Food Law.

2. Because the contents of a bag are a surprise, if you have a food allergy or a special diet, ask the Partner about the contents at collection and do not eat anything you are unsure of. Wafra cannot guarantee that any bag is free of any ingredient.

3. The food in a Wafra Bag is the day’s surplus, so we recommend eating it soon and storing it as the Partner advises.

1. You shall not:

a) provide false information, impersonate anyone, or create accounts to get around any restriction on the Platform;

b) reserve without intending to collect;

c) resell Wafra Bags for commercial purposes;

d) attempt to hack, disrupt, scrape or reverse-engineer the Platform;

e) abuse or harass Partners, their staff or other Users;

f) post content that is unlawful, offensive or misleading;

g) use the Platform for any unlawful purpose.

1. Your reviews must be honest and about your own experience, and we may hide or remove any review that breaches these Terms.

2. You grant Wafra a free, non-exclusive licence to display your reviews on the Platform for as long as they are published.

3. Partners write their business descriptions in one language, and the Platform may translate them automatically into your language. Automatic translation may not be entirely accurate.

4. The name “Wafra”, its logo, app and design belong to Wafra and may not be used without our written permission.

1. You may stop using the Platform and delete your account at any time.

2. Wafra may suspend or close your account, with notice where reasonable, if you breach these Terms, misuse the Platform or repeatedly fail to collect your Orders, or where the law requires it.

3. Wafra may change features of the Platform or discontinue some of them.

1. Wafra provides the Platform and strives for its accuracy and availability, without guaranteeing that it will be free of interruptions or errors.

2. To the extent permitted by Jordanian law, Wafra is not liable for the quality or safety of food, for the conduct of Partners or their staff, for any bag not being available, or for indirect damage.

3. Nothing in these Terms limits any liability that cannot lawfully be excluded, including liability for fraud or gross negligence, or your rights under Consumer Protection Law No. (7) of 2017.

The Privacy Policy explains how we collect, use and protect your personal data, and it forms an integral part of these Terms.

1. These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

2. If you have a complaint, contact us first, and we will seek to resolve it amicably within thirty (30) days.

3. The courts of Amman have jurisdiction over any dispute arising from these Terms, without prejudice to your rights under the Consumer Protection Law.

Arabic is the official language of these Terms. Any translation is provided for information only, and the Arabic text prevails in the event of any difference.

1. Email: wafrasupport@gmail.com

2. Phone and WhatsApp: +962 77 510 5403

3. Website: وفرة.com (xn--ogbp1c1a.com)

4. Registered address: Jabal Al-Weibdeh, Amman — Jordan.